Sanderson London

the location was good , staff are friendly but not problem solvers. room is good and well decorated , bed is comfortable and the room was always clean.

1) Excellent customer service - every single person is genuinely caring, want to ensure you have a great experience and deal with any issues promptly. 3 exceptional staff members: 1) Angelica was a particular standout - bar supervisor - Incredible positive energy, a multitasker on steroids, she is able to do many many many things at once :) amazing lady!!! 2) Another supervisor who worked alongside Angelica in the long bar.. he is Italian (I did not catch his name). He was engaging, focused on customer care 3) And Elena the front desk manager, she dealt with a query efficiently and fairly - very professional 2) We had a lovely room, very clean and maintained well. 3) Perfect central location

Its still a stylish hotel but a lot quieter than it used to be and there arent a huge amount of facilities. However the location is unbeatable and the value is good now.

Polite staff that were happy to help with any needs, easy check in and check out process in a nice welcoming lobby. Door staff were also very accommodating and kind. Nice bright room that was a good size with good lighting. Bathroom was clean and nice decor, was different. Comfy bed and good size Breakfast was exceptional and very nice setting. Would definitely stay again. Room service available all night - quick and easy service with very reasonable prices

room was very big, comfortable and well planed. good food